thewhitestone.co

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FREQUENTLY ASKED QUESTIONS

Natural diamonds are formed over millions of years under high pressure and temperature deep within the Earth, making them rare and unique. In contrast, lab-grown diamonds are created in controlled environments using advanced technology that mimics the natural diamond formation process. While both types have the same physical and chemical properties, lab-grown diamonds typically come at a lower price point and can be produced in a shorter timeframe. Understanding these differences helps you choose the right diamond based on your preferences and budget.

Yes, all our diamonds come with certification from reputable gemological laboratories such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI). These certifications provide an objective assessment of a diamond’s quality based on the 4 Cs, ensuring you receive a genuine and accurately graded diamond. We believe that transparency and certification are crucial for our customers to make informed decisions.

We offer a customer-friendly return and exchange policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. To qualify, the diamond must be in its original condition and packaging, and any certification must be included. Our aim is to ensure that you feel confident and happy with your purchase.

Absolutely! We offer a wide range of customization options to create a piece that reflects your personal style. Whether it’s choosing a unique diamond shape, selecting a specific metal for the band, or incorporating additional gemstones, our design team is here to guide you through the process. Contact us to discuss your ideas and start designing your one-of-a-kind jewelry.

To keep your diamond jewelry looking its best, regularly clean it using a mild soap solution and a soft toothbrush to gently scrub away dirt and oils. Avoid using harsh chemicals that can damage the setting. We recommend taking your jewelry to a professional jeweler for a thorough cleaning and inspection at least once a year. Additionally, store your pieces separately to prevent scratching.

Delivery times vary based on your location and the type of jewelry you order. For in-stock items, you can expect delivery within 5-7 business days. Customized pieces may take longer, typically 2-4 weeks, depending on the complexity of the design. We provide tracking information for all shipments so you can monitor your order’s progress. If you have a specific deadline, please reach out to us, and we’ll do our best to accommodate your needs.

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